Terms & Conditions

Luggageo.com General Terms and Conditions of Use and Sale of Services

1. Purpose

These General Terms and Conditions of Use and Sale of Services of the Website www.luggageo.com (hereinafter the Terms and Conditions) are published by the company Luggageo Ltd (hereinafter “Luggageo”).

Email address: hello@luggageo.com

These Terms and Conditions will define the terms under which Users and/or Members are permitted to use the Website and the terms of access to and operation of the Services offered by Luggageo on the Website.

www.luggageo.com is an online community platform that brings together individuals who would like their luggage to be stored temporarily and professionals who wish to offer temporary luggage storage for a fee. The Website allows advertisements for luggage storage space to be published and spread online, offers online booking and payment of these storage services, and lets members communicate and exchange information once a booking between them hs

The following terms, used with a capital letter, will be taken to have the meaning explained below:

Luggage: refers to goods that a Traveler can
store with a Host, defined in article 5

Terms and Conditions:
refers to this document, entitled “General Terms and Conditions of Use and Sale of Services”

Account: refers to the personal area of a Member registered on the Website and includes their personal information and any advertisements published by them

Service Fees: refers to the remuneration received by the Website for the Services offered by Luggageo.

Member: refers to any User registered on the Website. The Member must be an individual who is a natural person of legal age or a professional and must have the legal capacity to enter into this contract. All clauses applicable to Users are also applicable to Members.

Host: refers to a Member registered on the Website who owns or rents a private space, and who is authorized to use it regularly, where luggage can be stored temporarily. The Host is a professional who acts as a depositary to
keep luggage entrusted to them by Travelers in a storage space in a private space in a shop or in a hotel and then to return it to the Traveler later. The Host who keeps and then returns the Luggage entrusted by a Traveler or several Travelers through the Website will receive remuneration from the Traveler, which will be transferred by Luggageo.

Profile: refers to the personal information entered by the Member in their Account area. Certain information is visible to all Users, whereas other information is only visible to Members with whom the User’s booking has been confirmed

Services: refers to the range of services offered by Luggageo on the Website, defined in article 4.

Website: refers to the web platform www.luggageo.com. The Website includes its technical and software infrastructure and content, including text, sounds, still or animated images, videos and databases, hyperlinks, tree structures, navigation mode, layout, design, etc.

Price: refers to the fixed price(s) for a Traveler’s luggage storage with a Host. The prices displayed on the Website include Luggageo’s Service Fees

User: refers to anyone who browses or uses the Website without being identified or registered as a Member. Their use of the Website is governed by these Terms and Conditions

Traveler: refers to a natural person of legal age and of legal capacity who is a Member of the Website and has successfully completed their registration on the Website who wishes to entrust their luggage with a Host for. leisure/non-professional reasons, as a depositor

3. Acceptance of Terms and Conditions

Access to, use of and registration on the Website imply full acceptance of these Terms and Conditions. All Users or Members of the Website recognise that they aware of and subject to the clauses of these Terms and Conditions, which constitute a legally-binding agreement.

The User and/or Member may not oppose any condition or clause herein without express written consent from Luggageo. Luggageo reserves the right to modify these Terms and Conditions, in part or in their entirety, at any time. The new version of the Terms and Conditions will be applicable as soon as it is published online for Luggage storage that has not yet been paid for on the day of their publication.

If at any point Luggageo does not invoke one of the clauses in these Terms and Conditions, this may not be interpreted as a renouncement to enforce this clause later.

4. Services

Generally, Luggageo’s services aim to facilitate access to the Website and to the services offered by Members and to act as a payment collector in a limited capacity for each Host, accepting payments from Travelers on behalf of the Host.

  • The role of Luggageo is mainly limited to the following services:
  • Spreading adverts published by Hosts,
  • Bringing together Travelers and Hosts: the Website allows Members to get in touch easily, Travelers to make a booking with a Host who has published an offer of Luggage storage as a depositary and both parties to exchange. and communicate information once the Booking has been confirmed,
  • Offering secure payment for Members, supported by its financial partner, Viva Payments. The Website enables Travelers to pay the total of their booking online securely and Hosts to be paid the relevant amount through Viva Payments, after deduction of Luggageo’s Service Fees,
  • Giving Members automatic insurance coverage, taken out by Luggageo, for Luggage storage only: the Website offers insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents,
  • Provide Members with a detailed summary of their confirmed Bookings.

Luggageo is just an intermediary that brings Members together and shall never been considered as a party in the storage contract. As such, Luggageo does not accept liability as a contracting party in any circumstances. Luggageo will never act as an agent, broker or insurer.

5. Clauses linked to storage and nature of belongings stored

Baggage storage

Storage is an act whereby a depositary receives an item belonging to someone else (depositor). The depositary is obligated to look after it and to return it at the time agreed in the Booking. Storage involves three elements: drop-off of a movable item, obligation to look after the item, and obligation to return it.

The Website’s purpose is to enable Travelers to drop off their Luggage and leave it with a Host on-premises where their belongings will be stored and returned at the agreed time.

The premises must be a private space used regularly by the
Host where the Host’s use is authorized.

The Host expressly agrees to keep the premises clean, enclosed, covered, and off-limits to the public and to Travelers, excluding premises located in huts, sheds, mobile homes, caravans, or on barges.

Travelers must drop off their Luggage at the entrance to the Host’s home or shop.

Hosts reserve the right to check the contents of Luggage when it is dropped off and to refuse to store the Luggage for which the Booking was made if the Traveler refuses the check or if its Luggage contents do not comply with clauses relating to the nature of belongings stored.

The Host will take all appropriate measures to be able to identify the Luggage dropped off by each Traveler and therefore to be able to return the correct Luggage to the correct Traveler. Failing this, the Host will be liable for any error when returning Luggage.

The Booking summary received by the Traveler and the Host includes some recommendations for both parties, such as using a padlock on the Luggage, for the Traveler, or checking the content of the Luggage before storing it on the premises, for the Host.

Nature of the belongings stored

Luggage includes suitcases and bags of all kinds, sizes and weights, with or without wheels, as well as foldable buggies, that a Traveler wishes to entrust to a Host, excluding the items below:

Single pieces of luggage weighing over 40kg

  • Luggage with a height, width, or depth of over 2 meter
  • Metal trunks
  • Handbags (and similar items) that contain important personal effects (keys, wallets, credit cards, cash, ID, etc.)
  • Any item worth more than €1,000: watches, luxury luggage, and bags, computers, tablets, and similar items, musical instruments, clocks, porcelain, earthenware, ornaments, and decorative objects, rugs, paintings, tapestries, furs, books, silver-plated cutlery, collections, etc.
  • Any fragile items: crockery, porcelain, earthenware, etc.
  • Perishable food items.
  • Medication.
  • Cigarettes, tobacco, and tobacco products.
  • Chemical, toxic or dangerous products.
  • Moldy, polluted, or contaminated items.
  • Weapons, ammunition, explosives, combustibles and fireworks.
  • Radioactive or dangerous materials.
  • Combustible liquids (e.g. LPG, home heating oil, heavy oil and similar products).
  • Combustible gases (such as acetylene, methane, butane and propane, hydrogen, etc.),
  • Flammable liquids.
  • Illegal substances.
  • Living things (animals, plants, or others).
  • Waste
  •  Stolen or illegally held goods,
  • Goods stored for commercial purposes,
  • Jewellery, metals or precious gems, natural pearls, works of art,
  •  ID card, passport, driving license, property deeds, and other official
  • Shares, securities, cash, bank cards, coins, and any other form of

6. Registration on the platform (the Website)

The Website is accessible to its Users via the internet on a device with a web browser.

Users are able to consult for free the advertisements published on the Website by Hosts.

Some of the Website’s functionalities can be used for free and without registration, whereas others require at least the registration of the user.

In order to access the full range of services, and especially to be able to publish any advertisement or make a Booking, Users must register on the Website and create an Account.

Only those who declare themselves to be of legal age, with the legal capacity of entering into a contract and able to satisfy Travelers’ requirements may create an account. The Host, as a depositary, declares that they have the right to store Luggage regularly in a private area.

In order to become a Member, the User must create an account and complete a form with the following items: name, surname, email address (which will act as a username), and desired password. An email address confirmation will then be sent. Each Member guarantees that the information they provide is accurate.

The username and password are strictly personal and confidential. Any login to a personal account will be assumed to be carried out by the Member. Luggageo may not be held responsible for logins by third parties.

Certain additional information must be provided by the Host in order to be able to publish a Listing and by the Traveler in order to be able to make a Booking online.

Each Member may only create one account, for strictly personal use. The Member also agrees to update registration information if it changes at any time.

7. Advertisement publication

7.1. Clauses linked to listing publication

In order to be able to publish a Listing on the Website, the Host must complete certain information in their profile: personal information, address and additional information, schedule of availability, ID, and company bank details.

Hosts must also complete a form with the details of their storage offer advertisement.

The advertisement includes the following items: full address of storage premises, the Host’s hours of availability, language(s) spoken.

Hosts may also add a photo of the premises offered to store the Luggage and any additional information they deem useful.

Any photos published by the Host must respect intellectual property rights and the laws in force.

Completed advertisements will be published automatically on the Website, without any checks being carried out by Luggageo on the accuracy of the information provided by the Hosts.

The Host is fully responsible for the information published in the advertisement.

The Host agrees to read any messages received via email at the address provided in their profile, Booking and messages received via the Website’s internal messaging system on a regular basis and to reply as soon as possible.

The provision of the Host’s bank details when they complete their Profile on the Website to publish an advertisement implies the creation of their Electronic Wallet at VIVA Payments, Luggageo’s partner platform.

This Wallet allows Luggageo to transfer the amounts owed automatically to the Host, to the bank account associated with the bank details entered upon registration, when services have been provided and there is no ongoing dispute.

8. Content moderation

Luggageo will not moderate content or check: advertisements posted on the Website, the accuracy and updating of these advertisements (except for Profiles certified by Luggageo), the legal capacity of its Members, the information contained in their Profiles or the behaviour of Users and Members of the Website.

However, Users or Members may flag any abuse at any time by contacting Luggageo via email at: contact@luggageo.com stating the reason in the subject line.

Any advertisement including false information or behaviour from a Member that may disrupt the correct functioning of the service, especially lack of punctuality or response to Booking notifications, may lead to the advertisement concerned being deleted or the closure of the Member’s account, at the discretion of Luggageo. In this event, no compensation may be claimed from Luggageo.

9. Bringing Members together, Booking, Luggage return

When a Traveler is interested in a Host’s online advertisement, the Website allows them to book online immediately and pay online directly, if the Host has provided their schedule of availability and their hours of availability or opening hours and if the drop-off and pick-up times chosen by the Traveler coincide with this schedule.

After booking the Traveler will be informed by email at the address provided in their Account with a detailed summary of the confirmed Booking and payment will be taken automatically.

The Traveler is only the decision maker when choosing whether to accept the terms offered by the Host in their advertisement.

Once the Booking is confirmed and paid, the Traveler and the Host may use the Website’s internal messaging system to exchange information.

The Traveler will not be able to drop off and store their Luggage with their selected Host unless they have successfully created an Account on the Website and their online payment of the price of the transaction and the Service Fees has been validated.

Luggage storage with a Host may only be for a duration corresponding to one of the packages available at the time of Booking.

Renewal of any ongoing Luggage storage is subject to the initiation of a new transaction on the Website and, if necessary, a new storage contract.

Luggage return
The Host is obligated to return the Traveler’s Luggage stored with them in the same state in which it was dropped off at the premises.

The Traveler is advised to take a photo of the Luggage stored when dropping it off.

Moreover, the Host is obligated to return the Luggage stored only to the Traveler who dropped it off and not to anyone else. For this reason, the Traveler must present their Booking summary and ID.

For added security, before returning the Luggage concerned, the Host must ask the Traveler to describe the quantity and characteristics of the Luggage stored.

In the event of an incident affecting the Luggage stored, the Host or Traveler must contact Luggageo immediately through the contact form on the Website under the “Dispute” section, in order to check that the incident is covered by Luggageo’s insurer, under the terms agreed by Luggageo.

In the event of Luggage not being returned to the Traveler, Luggageo may open a claim with its insurer. The Host assumes full liability for any non return of Luggage attributable to them. Luggageo reserves the right to delete the Host’s Account, to suspend all payment for services on their electronic Wallet and to cancel any other ongoing Bookings, all without prejudice to any other action taken against the Host concerned.

10. Request and payment

The Luggage storage services offered by Luggageo as an intermediary are provided at the prices in effect on the day on which the Traveler makes their Booking as they are displayed on the Website and displayed again before the Traveler makes their request. These prices, which include all taxes, include the storage service, Luggageo’s Service Fees, Luggage insurance and VAT. The Service Fees are calculated based on the price of the Booking.

Prices may be modified at any time, without warning, by simply displaying the new prices in effect.

Luggage storage with a Host shall only be for a duration corresponding to one of the packages available at the time of booking. The price displayed for a package is the price for one piece of Luggage.

A Luggage storage Booking will only be confirmed when the Traveler has paid the whole transaction, including the amount due to the Host and Luggageo’s Service Fees plus VAT.

However, the prices displayed do not take into account exchange rates or fees linked to the use of a foreign bank card.

All Bookings constitute a definitive order as soon as they are paid in full by the Traveler.

The price displayed in the request confirmation is the definitive price. Prices are displayed in euros with all taxes included.

Bookings made through the Website are carried out in the following way. Luggageo uses the services of the company VIVA Payments to collect payments carried out online and to redistribute the amounts owed to the Host, as well as to Luggageo for its Service Fees:

  1. Payment time: payment is made immediately by the Traveler for instant Bookings. The Traveler will be informed of the total amount payable before they confirm their Booking.
  2. Booking confirmation: a Booking summary (date and time of Luggage drop-off, package chosen, number of pieces of Luggage, price of Luggage storage and total price) will be displayed on the Website, so that the Traveler can check their order and confirm it or abandon their Booking.
  3. Choice of payment method: the Traveler may pay for their Booking online, through bank card only (Visa, Mastercard or JCB). Payment will be carried out in euros on the site’s secure interface. The Member’s bank details do not pass through the Website. Only Luggageo’s partner has access to this information.
  4. Confirmation of Terms and Conditions of Sale: the Booking will be confirmed definitively once Luggageo’s Terms and Conditions of Sale and VIVA Payments’ Terms and Conditions of Sale have been read and accepted by the Member, who thus recognises that they aware of and subject to the clauses of these Terms and Conditions. The box “I accept the Terms and Conditions of Sale of Luggageo and VIVA Payments” must be ticked for the Member to be able to proceed to payment. The act of ticking the box will have the same value as a handwritten signature from the Member. The Terms and Conditions of VIVA Payments’ Electronic Money payment services can be consulted at this address.
  5. Order confirmation: confirming the order summary constitutes an electronic signature. This signature has the same value as a handwritten signature for both parties and acts as proof of the totality of the order and of the payability of the sums owed for this order. Please note: the Company reserves the right not to confirm the order in the event of existing disputes with the Member, of total or partial non-payment of an order by the Member, or of a card payment being declined by a banking organisation.

Connection and communication fees (internet) linked to the use of the Website are the responsibility of the User or Member.

Luggageo will not be responsible for any errors in payment or Booking confirmation linked to a Member’s input error. Services are requested on a personal basis. Account information (username and password) are personal and must not be given to third parties.

Members are reminded that their purchase will be effective as soon as their payment method is validated and confirmed. Once payment has been made, a purchase confirmation email will be sent by Luggageo to the Member in order to confirm payment and the requested Booking. This email will be sent to the email address provided in the Profile of the Member concerned.

The transaction is stored on computerised registers kept on Luggageo’s and its partners’ IT systems under reasonable security conditions and will be considered proof of communication, orders, confirmations and payments between the Member and the Company. This information will be valid unless the Member provides written proof to the contrary. These items will be stored on a durable and reliable medium, which the Member agrees to consider as proof of the contractual relations between the parties, in accordance with article 1348 of the civil code.

A Booking summary will also be sent by Luggageo to the Traveler and to the Host, and includes the following information: date and time of Luggage drop-off, chosen package, number of pieces of Luggage, location of premises, the Host’s details, the price of the service and the total price including taxes. This summary must be presented by the Traveler to the Host both at the time of Luggage drop-off and at the time of pick-up. This detailed summary also includes Luggageo’s recommendations for the Traveler and for the Host.

Once payment and the Booking have been confirmed, the Traveler and the Host will be able to exchange information on the Website’s internal messaging system.

The amounts paid by the Traveler are not refundable in any circumstances, except in cases of cancellation described below or if the right of withdrawal is exercised.

11. Booking cancellation – Termination

Cancellation by the Traveler
Up to the Luggage drop-off time agreed in the Booking, the Traveler may cancel their Booking and will be refunded the amount paid online for this Booking. In this event, the Host expressly agrees not to be compensated.

No cancellation will be accepted after the Luggage drop-off time agreed in the Booking.

Cancellation by the Host: 
The Host may cancel a Booking at any time, in which case the Host expressly agrees not to be paid the planned amount. The Traveler will be refunded the entire amount paid online for this Booking and will be able to carry out a new Booking.

Cancellation procedure
Cancellations may be made without justification.

To cancel a confirmed Booking, the Traveler or the Host must go to their account, select the Booking concerned and change the status of this Booking by clicking on “Cancel”. A cancellation confirmation request will be displayed with a message informing the Member of the consequences of the cancellation. Once the cancellation is confirmed, an automatic notification will be sent to the other Member via email.

The refund of the amounts due to the Traveler, where applicable, will be carried out within a maximum of 15 days from the time of cancellation.

When the Luggage is dropped off or when it is being stored, each party (Traveler or Host) has the right to terminate the service in the event of the other party’s failure to comply with their commitments (unauthorised items in Luggage, inadequate premises or not as described in the advertisement, non-compliance with these Terms and Conditions, etc.).

Luggageo is not a party in the contract made between a Traveler and a Host in any circumstances, but agrees to help the parties to resolve any disputes amicably.

Furthermore, Members accept the following consequences in the event of termination:
– In the event of a Traveler’s non-compliance with their commitments and/or with these Terms and Conditions, they will not be refunded by Luggageo for the terminated Booking.
– In the event of a Host’s non-compliance with their commitments and/or with these Terms and Conditions: Luggageo agrees to refund the Traveler the amount paid online for this Booking in full or in part. Luggageo may cancel the payment of the amount owed to the Host for this Booking and charge the Host for the Service Fees paid by the Traveler at the time of booking. The Host expressly agrees that the total amount of these Service Fees will be deducted from the Host’s Wallet when they are paid for a future transaction.
– In the event of a Member’s non-compliance with their commitments and/or these Terms and Conditions, Luggageo reserves the right to delete their Account.

The Party who wishes to terminate the Booking must inform Luggageo of this by using the contact form available on the Website, including “Booking termination” in the subject line. Any termination request must be sufficiently justified.

12. Payment to the Host

The amounts charged by the Host for each Luggage storage service will be specified in the Booking request sent by the Traveler and in the Booking summary.

The Host authorises VivaPayments, Luggageo’s financial partner, to collect the transaction price, in their name and on their behalf, through the secure electronic payment system set up on the Website or through any other means set up by Luggageo.

In remuneration for use of the Website, the Host authorises Luggageo, through accepting the Traveler’s request and payment for the Transaction, to retain some commission on the total price of the transaction (including taxes) in the form of Service Fees. The amount of Service Fees is 50% of the Transaction amount, inclusive of all taxes.

The payment of the sums owed to the Host will be made automatically at the end of each month, as long as there is no ongoing dispute, to the bank account associated with the bank details entered by the Host when creating their advertisement.

Obligation to declare earnings
The Host takes full responsibility for declaring any revenue made through their activity on luggageo.com.

The Host bears sole responsibility for any declarations made to the tax authorities and any other competent authorities about the total of their revenue made from services offered through the Website.

Luggageo may not be held responsible for a Host’s failure to comply with their income declaration obligations in any circumstances.

If the services carried out via the Website constitute regular activity for the Host and the Host makes significant profit from them, they must rectify this situation by gaining the legal status required for this work.

13. Ratings and comments

In order to ensure the greatest possible transparency in the quality of Profiles and Advertisements published on the Website, Travelers are invited to evaluate the services rendered by Hosts with whom they have had a confirmed Booking.

The Host recognises the purpose of this process and expressly accepts the concept of this system of evaluation and ratings which may be made public, including on their Profile.

The Traveler is therefore asked to evaluate the Host’s services as quickly as possible after the services are rendered. They are asked to give their opinion on the service rendered by giving a rating between 1 and 5 stars, which must always be accompanied by a comment.

The whole service must be evaluated based on objective criteria.

When the Host has been rated at least once, the rating obtained and, where applicable, the comment associated with it will be added to the Profile of the Host concerned. Every time the Host is rated, a new average will be calculated.

The Host may disagree with an evaluation concerning them by writing to the Company via email to: hello@luggageo.com specifying their request in the subject line and succinctly describing the reasons for their disagreement.

Luggageo reserves the right to make direct contact with the Traveler who left the comment and rating and to change or delete ratings and/or comments if required.

14. Liability

Users’ and Members’ obligations
The truth, validity and accuracy of profiles, advertisements and comments published by Members are solely the responsibility of their authors and are not the responsibility of Luggageo in any circumstances. Furthermore, updates to and deletion of Profiles, advertisements and comments are solely the responsibility of their authors. The User or Member is bound by the information they enter as soon as it is validated.

Members agree to redact advertisements in a clear and exact fashion. The truth, validity and accuracy of advertisements published by Members are solely the responsibility of their authors and are not the responsibility of Luggageo in any circumstances. Similarly, any advertisement descriptions are not the responsibility of Luggageo. Members protect Luggageo against any complaints or disputes relating to the content of Profiles and/or advertisements that they publish. Moreover, Members are fully responsible for any hyperlinks they insert regarding both Luggageo and third parties.

Members therefore protect Luggageo in the event of any complaint or dispute relating to the content of Profiles, advertisements and comments they have published. In the event of providing false information, the Member takes full responsibility for the harmful consequences of any kind suffered by the Company or any other person. The Member therefore agrees to protect Luggageo against any complaint of any kind that may be made to this end.

Furthermore, the Host bears sole responsibility for the adequate rendering of the service or services offered by them and displayed on the Website. The Host shall protect Luggageo against any complaint regarding the rendering of these services from the Traveler Member. Luggageo will not be liable in any circumstances in this regard. The insurance taken out by Luggageo only covers a limited range of incidents (material damage to Luggage and its contents, breakage, loss (destruction), theft) that may occur to the Luggage stored.

The Traveler Member agrees not to ask a Host to render services other than those listed in the advertisement description and not to request illegal services.

Users and Members also agree not to use the Website for non-private, commercial or professional ends or for soliciting or prostitution. Users and Members also agree not to make comments or share any form of content that contravene the rights of others or that are of a defamatory, abusive, obscene, offensive, political, racist, xenophobic or violent nature or that incite violence and, more generally, any content that contravenes the laws and regulations in force or common decency.

Users and Members also agree not to spread or make their personal details (email address, postal address, telephone(s), URL, website, etc.) public on the site, thus allowing a User or Member to contact them by a means other than through Luggageo, and to refrain from advertising in favour of commercial websites other than the Website.

In general, in the event of User’s or a Member’s non-compliance with the clauses of these Terms and Conditions, Luggageo may refuse them access to the Website and/or to the services offered on the Website without the User or Member being able to claim a refund or discount. Furthermore, Luggageo reserves the right to suspend or delete any Member’s account (Profiles, advertisements, comments, Account), without any refund or compensation, if Luggageo deems the Member’s use of this account to be abusive or suspects fraudulent use (check of number of times accessed and from where) and to file for compensation and/or take legal action.

The User or Member agrees to compensate Luggageo for any expense or fee arising from any complaint or dispute, whether judicial or extra-judicial, linked to the User’s or Member’s error or negligence.

Depositary’s liability & Insurance
The Host is liable for their offer(s) to store and then return Luggage as a depositary. The Host must therefore hold a valid multi-risk home insurance policy. The Host is strongly advised to inform their insurer of their intention to provide a third party with a storage area for this depositary activity, in order to receive their consent. The Host agrees not to rent storage space professionally.

The Host is responsible for returning the Luggage in the state in which it was dropped off. From the time of drop-off onwards, the Host is the guardian of the items stored, in accordance with article 1915 and the following articles of the civil code concerning the deposit rental contract.

As the Traveler does not have private use of the storage space, from the time of drop-off onwards, the Host is responsible for returning the Luggage stored in the state in which it was dropped off.

The Host is obligated to inform the Traveler or Host as soon as possible of any loss, damage or theft that may have occurred to their stored Luggage.

The storage service ensuing from a Booking links only the Traveler and the Host, and does not include Luggageo.

Insurance: Luggageo has taken out an insurance policy for Members who have a confirmed Booking on the Website. This insurance covers the material value of the goods stored. The insurance policy includes basic coverage (damage, loss, destruction, theft) combined with an excess of 10% (at the Host’s expense) and a compensation limit.

In the event of damage, the Host or Traveler must inform Luggageo immediately via email to hello@luggageo.com specifying “Damage to luggage” in the email subject line.

No complaint of any kind will be accepted more than 72 hours after the Luggage return time indicated in the Booking summary.

Limitation of Luggageo’s liability
Luggageo agrees to do everything in its power for the Website to function in the best possible way and for the services offered by Luggageo to satisfy Members.

Luggageo, as a simple intermediary between Members, is only subject to an obligation of best endeavours, and not an obligation to achieve a specific result, which all Users and Members recognise and accept expressly.

No checks are made on the advertisements published, on the reality, quality, availability and security of the Luggage storage premises (except those Members who request a Luggageo certification on their Profile), on the items inside the Travelers’ Luggage, or on the Members’ legal capacity.

Luggageo will not be liable in the event of an error or negligence attributable to a User, Member or any third party, or in the case of force majeure.

Luggageo.com will not be liable for any conflict arising between a Host and a Traveler for any reason.

Luggageo agrees to deal with any complaint written to Luggageo via email on the following email address: hello@luggageo.com, the Luggageo team will reply as quickly as possible.

No complaint of any kind will be accepted more than 72 hours after the Luggage return time indicated in the Booking summary.

15. Terms of access to services – Continuity of service

The Website is accessible 24 hours a day, 7 days a week, subject to possible breakdowns and maintenance or other tasks necessary for the correct functioning of the Website and/or functionalities and/or equipment. Access to the Website is also subject to force majeure or other events out of Luggageo’s control. For reasons linked to the modification of the Website or its maintenance, access to the Website may be cut off for several hours or days, without this giving entitlement to compensation of any kind. The same applies in the event of the Website’s permanent closure.

Given the particularities of the internet, Luggageo does not offer a guarantee of continuity of service of any kind and is only subject to an obligation of best endeavours in this respect.

Users and Members declare that they are aware of the characteristics and limits of the internet, particularly of its technical performance, of response times for consulting, checking or transferring data and of the risks linked to communication security.

Luggageo does not accept any responsibility for any damage, including the loss of content or information, linked to the use of or the inability to use the Website.

16. Personal data

Users and Members accept that their personal data:
– may be used by Luggageo to contact them and/or to find out about the use of the Website and thus respond to the needs of its Users or Members,
– may be transferred to external service providers who deal with the Company’s emails and newsletters in the name of and on behalf of. Luggageo, to its financial institution, to social entities, etc.
– may be transferred to Luggageo’s commercial partners, if the User or Member has agreed to this.

Protection of personal data

The User or Member has a right to access and rectify the personal data concerning them by contacting the Website’s webmaster, unless this personal data was sent to Luggageo when the User or Member filled in the online registration form, in which case Users or Members can modify and update this data themselves.

The User or Member has a right to oppose at no cost the use by Luggageo or its commercial partners of personal data concerning them for prospecting purposes, including commercial prospecting. If the right to oppose is exercised for this reason against luggageo.com, Luggageo agrees to pass on this opposition to the contractual partners to which Luggageo may have transferred personal data.

In accordance with law no. 78-17 of 6th January 1978, Luggageo agrees that a User’s or Member’s personal data, even that passed on to commercial partners, will not be transferred out of the European Union without the prior express consent of the User or Member.

17. Intellectual property

Luggageo is the owner of the copyright relating to all elements of the Website and associated websites and of all pages and documents published there by Luggageo. All the elements accessible on the Website, including text, photographs, images, icons, maps, sounds, videos, software and databases, are also protected by intellectual and industrial property rights and other private rights or relevant usage rights held by Luggageo, limited by any rights held by third parties.

Access to the Website does not entitle Users or Members to any right over the intellectual property rights relating to the Website and the associated web pages, which remain the exclusive property of Luggageo. Any violation of copyright may lead to prosecution.

Luggageo does not authorise any use of its Site, services or data, other than that offered on the site. The User or Member may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt or use in any way, in any format and by any means, all or part of the Website without prior written authorisation from the Company, in the case of usage other than that intended by the Website.

Nevertheless, the Member can reproduce and print the information to which they have access through their requested Services for strictly personal use. However, the reproduction of the entirety of the information and data contained on the Website and/or within the services requested is forbidden, as is the uploading of this information to the internet.

It is strictly forbidden for the User or Member to copy this information and data in order to publish, spread or sell it in any way, and/or to violate the rights, directly or indirectly, held by Luggageo, by other Users or Members or by third parties in any way.

It is forbidden for any legal person, or for any physical person acting on behalf of a legal person, to contact Users or Members, or to retrieve part or all of the Website’s database, or even to use the Website. This prohibition applies particularly, but not exclusively, to practices such as scrapping or the use of robots in order to extract or reproduce any element of the Website, including the range of products or services offered there, especially for commercial ends.

Luggageo reserves the right to delete the account concerned immediately, without any possible refund or compensation, without prejudice to any action and/or complaint and/or compensation carried out or requested, potentially through legal proceedings, against any legal or physical person who may be responsible for these actions.

18. Applicable law and competent jurisdiction

These Terms and Conditions are governed by Greek law. Any dispute not resolved amicably within 60 days between Luggageo and a User or Member of the Website may be taken to the relevant court within the jurisdiction of the Court of Appeal of Athens.

Contact us

hello@luggageo.com Monday – Friday, 9 AM – 9 PM